released May 11, 2021
(recorded May 8, 2021) - 1 hour, 38 minutes
Returns. The Cost. The Customer Satisfaction. The Financial Loss.
main sources: mytotalretail.com / doddle.com
Too much time is spent focusing on the customer journey up to the point of purchase, but very little attention is given to the post purchase experience. Having a superior return policy can drive customer loyalty and repeat sales.
75 percent of respondents feel retailers should be doing more to improve their returns experiences
86 percent said that a po...
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(recorded May 8, 2021) - 1 hour, 38 minutes
Returns. The Cost. The Customer Satisfaction. The Financial Loss.
main sources: mytotalretail.com / doddle.com
Too much time is spent focusing on the customer journey up to the point of purchase, but very little attention is given to the post purchase experience. Having a superior return policy can drive customer loyalty and repeat sales.
75 percent of respondents feel retailers should be doing more to improve their returns experiences
86 percent said that a po...