Filter By Tag: " returns"
Tuesday, May 11, 2021

045. Taking Back the Return Policy (An Exchange)


released May 11, 2021
(recorded May 8, 2021) - 1 hour, 38 minutes

Returns. The Cost. The Customer Satisfaction. The Financial Loss.

main sources: /

Too much time is spent focusing on the customer journey up to the point of purchase, but very little attention is given to the post purchase experience. Having a superior return policy can drive customer loyalty and repeat sales.

75 percent of respondents feel retailers should be doing more to improve their returns experiences
86 percent said that a po...

AT: 05/11/2021 09:04:30 PM   0 COMMENTS
Friday, January 29, 2021

016. Small Steps for Improving Your eCommerce


released January 29, 2021
(recorded January 26, 2021) - 55 minutes

Listener Mail: Email from Megan in AZ: "The roadblock I've talked about with [my employer] about listing inventory to our website, is that our inventory is constantly changing. Are there suggestions or work-arounds with this problem you could shed some light on? We do so well with our custom orders for clients, that is our most profitable category. "

- Upload directly from your POS
- Manage the inventory in a spread sheet and bulk upload as a CSV
- We do not suggest virtual inv...

AT: 01/29/2021 07:35:52 AM   0 COMMENTS